Our Policies

How do I place an order?

  • Select a category and choose the product of your choice.
  • Create an account by registering or you can also proceed as a guest by entering your email id.
  • Enter your shipping address and discount vouchers/coupon codes as applicable.
  • Check the final price inclusive of all taxes and shipping charges. Pay via one of the payment options (COD, net banking, debit card or credit card). Your order is placed.
  • You will now receive a confirmation text message and mail from Team ArtzFolio.
  • – You can check your order history in ‘My Account’ in case you had logged into your account while placing the order.

How will my order be delivered to me?

  • Your order would be delivered through reputed logistic companies at your doorstep.

How will I know if order is placed successfully?

  • Once your order is placed successfully, you will receive a confirmation email and text message from Team ArtzFolio. The mail will have all the details related to your order.
  • Order details can also be viewed at ‘My Account’, if you have placed the order through your own account online.

Do you take orders over phone?

  • We appreciate if you place the orders online. But in case you are not able to do so, we would be glad to assist you over the phone. The payment mode possible for these orders is COD only.

I tried placing order using my debit/credit card but it isn’t working. Can you help me place an order?

  • Yes. If your debit/credit card isn’t working, we can always try and assist you over the phone.

I got a confirmation call for my order. Why is that?

  • In case of high value orders, you might receive a confirmation call to verify if there isn’t any change with your order.

Can the products be returned/exchanged?

  • You can return/exchange your order for a full refund of the paid price (subject to certain conditions).
  • Our return/exchange policy does not apply to many product categories such as handmade paintings, limited-edition artworks, high-value products, personalized & customized products etc.
  • For more details, please refer to ArtzFolio’s 7 days return/exchange policy. Every product page mentions whether the product is returnable/exchangeable or not. Special rules for return/exchange of products may be applicable during special sales and promotional offers.

Can I add an item to my order after I have placed my order?

  • Adding a new product to an already placed order is not possible. You can simply place a new order

I placed an online order, but it was not successful. What happens to the money deducted from my debit card/credit card/bank account/credit points?

  • In case your bank/debit/credit card account has been debited for an unsuccessful transaction, it is usually rolled back by banks within 7 business days.
  • The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details
  • In case your order is not successful and credit points have been deducted, we would initiate the refund within 3 business days.

How do I check the status of my order?

  • Your order status is updated to you via emails and text messages. You can also check your order status at ‘My Account’.

Can I cancel my order?

  • You can cancel your COD orders as long as they have not been dispatched. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact our customer helpline to inform them about it.
  • In case of prepaid orders, most of our products are usually customized and made on customer’s order. We may not be able to return/exchange/cancel such orders.
  • For more details, kindly refer to the return and exchange policy on the respective product page or call our customer helpline.

Can I place a bulk order for any product?

  • Bulk orders cannot be placed online. However we have provided a separate link on every page where you can post your queries/requirements. We will get back to you within 2 business days.

Can the products be returned/exchanged?

  • You can return/exchange your order for a full refund of the paid price (subject to certain conditions).
  • Our return/exchange policy does not apply to many product categories such as handmade paintings, limited-edition artworks, high-value products, personalized & customized products etc.
  • For more details, please refer to ArtzFolio’s 7 days return/exchange policy.Every product page mentions whether the product is returnable/exchangeable or not. Special rules for return/exchange of products may be applicable during special sales and promotional offers.

Can I add an item to my order after I have placed my order?

  • – Adding a new product to an already placed order is not possible. You can simply place a new order.

What payment methods do you accept?

  • We accept payments via Visa, MasterCard, Maestro and American Express credit/debit cards and NetBanking.
  • – We also accept payment via cash-on-delivery (COD). However COD payments have a minimal convenience charge associated with them, as determined by the logistics partners from time to time.
  • – For certain products with high value items, only debit card/credit card and netbanking options are available.

Is it safe to shop online using my debit or credit card?

  • All online payments are processed through trusted payment gateways over a securedencrypted connection. So no worries here!

What is the process for cash-on-delivery (COD) purchase

  • When you make a purchase using the COD option, your order will be booked. You will receive a call from us to confirm your order before it gets dispatched.
  • If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.
  • You will have to pay cash to the logistic person at the time of product delivery.

Is there a charge for COD purchases?

  • – Yes. There is a non-refundable convenience charge levied on COD purchases, as decided by the logistic partners.

How can I pay if COD option is not available on my address?

  • If COD option is not available on your address, you can always opt for Credit/Debit Card or NetBanking.

Are there any hidden charges(Octroi or Sales Tax) when I purchase a product on ArtzFolio?

  • There are NO hidden charges. The prices listed for all the items are final and all-inclusive. The price you see on the final cart page is exactly what you pay.

What should I do if my payment fails?

  • In case of a payment failure, please retry the transaction and ensure that the credit/debit card or netbankingdetails are correct. Also ensure that your internet connection is working properly.
  • If your account has been debited after a payment failure, it is usually credited back to the same account within 7 business days.The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
  • You can also email us on help@artzfolio.comor please give us a call with your order number for any clarification.

Why isn’t COD available to me?

  • COD option is not offered by our logistic partners at a few non-serviceable locations. Also, COD option is not available on some of our products.

Is there any kind of tax being charged?

  • Prices of all our products are inclusive of taxes. You don’t have to pay anything extra.

How much amount will be refunded in cases I return/cancel my order?

  • In case of return/cancellation of an order, the entire amount paid by you initially is refunded back, except the convenience charge paid for the COD orders.
  • In case only a part of your order is returned, the amount paid corresponding only to those items will be refunded.

Do you accept International Card?

    • Yes. There may be an internal upper limit on the amount of international transaction fixed by our Payment Gateway Partner which changes from time to time and the same is not disclosed to us.

Can I make anonline purchase on ArtzFoliothrough my mobile?

    • Yes. You can make online purchases and payments on the ArtzFoliomobile site/mobile app.

How do I use a voucher/coupon code?

  • Add products you want to purchase in your cart. Paste the voucher/coupon code in the ‘Enter voucher/coupon code’ box and click ‘Apply’. Now check the final order value.

What is the minimum order value for the application of welcome/promo vouchers/coupon codes?

  • Different vouchers are applicable on different minimum order value. In order to know the minimum order value, please check the email or voucher card you received.

What products can I purchase with the vouchers/?

  • Different vouchers are applicable on different product categories. In order to know the valid categories, please check the email or voucher card you received.

Can I club two vouchers/coupon codes in one order?

  • No. Two vouchers/coupon codes cannot be applied in the same order. In general our promotions cannot be used in conjunction with any other offer.

Why doesn’t my voucher/couponcode work?

  • Make sure that your order value is equal to or more than the minimum amount necessary to avail the voucher/coupon.
  • Check that the code you are using is still valid and has not expired. The validity would be mentioned in the email/message you received from us.
  • Also make sure that the products in your cart fall under the categories qualifying for the discount.

I have used my voucher code in an order which was unsuccessful. What happens to my voucher?

  • On an unsuccessful transaction, you would receive a new voucher over your registered email within 2 business days. If you don’t receive the voucher code within the stipulated time, do write to us or give us a call.

I have returned my order. What happens to my welcome voucher used in the order?

  • If you choose to return your order, we would refund you the paid price. However, we won’t be able to refund you the voucher value.

Is my voucher amount refundable?

  • Unfortunately not. Voucher amounts can neither be refunded nor en-cashed.

Is there validity date for my voucher/coupon code?

  • Every voucher/coupon code has its validity date which would be mentioned in the terms & conditions in email or the voucher card that you received.

How long will my order take to arrive?

  • An estimated delivery time is usually displayed on individual product pages. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
  • Sometimes, delivery may take a bit longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances.
  • Please note that since most of our products are produced and customized at the customer’s order, some products might take a little longer to deliver.

Are there any shipping charges?

  • We offer absolutely free shipping on most products in India. However on certain low-value products, there might be some nominal shipping fees
  • We charge shipping fees for deliveries outside India. The charges depend on the product size, value and shipping address.
  • The shipping charge is different from the cash-on-delivery (COD) convenience fee. There is a non-refundable convenience charge levied on COD purchases, as decided by the logistic partners.

Are the shipping charges refunded back in case of return of products?

    • The COD convenience charge and the shipping fees are non-refundable.

Can I modify the shipping address of my order after it has been placed?

  • Yes. You can modify the shipping address of your order before we have processed (shipped) it.Contact our customer helpline for it.

Why is the delivery time different for different products?

  • Products in our catalogue are shipped from their different origin locations. Different products might take different time to deliver.Some products are heavy or bulky and shipped through our surface logistics partner. These orders may take 12-15 business days*.Also some products are made especially on the customer’s request and delivery for these would take longer than usual.
  • Delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.
  • *Business days are defined as all working days from Monday to Friday, excluding national and state holidays.

Will I receive my order in a single package?

  • – Different products have different estimated delivery times. The productsmight reach you in asingle or separate package and on different days.

Do you ship internationally?

  • Yes, we do ship internationally. For any queries, you can mail us at help@artzfolio.com.

Why did I receive a partial order?

  • – Products in our catalogue are shipped from their different origin locations. Also different products might take different time to deliver.For any undelivered products, the order might be under process.

I am going out of town. Can you expedite my delivery?

  • We aim at delivering all our products at the earliest. However, the current logistics infrastructure doesn’t allow us to expedite it further at the customer’s reques

How do I track my order?

  • – Email and text messagesare sent to you after the order is shipped that contains the tracking number and name of the logistics provider.Visit the website of the logistics provider and enter the tracking number for your shipment details.

I used my tracking number to check the shipment details, but the information is not clear to me.

  • Logistic companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are:
  • In transit: Your order is on its way to your city
  • Out for delivery: Your order has reached your city and we will attempt to deliver it today
  • Hold at hub: We tried delivering your order at least once and we will try again in 48 hours

I should have received my order by now but I haven’t. What do I do?

  • – Please visit the logistic partner’s website and check the order status via the tracking number. You can also call the logistic partner with your reference number for clarification.
  • – If you are not happy with the information, write us an email at help@artzfolio.comor give us a call with the order number and we will be happy to help you.

ArtzFolio offers a 7 DAYS RETURN/EXCHANGE POLICY from the date of product delivery. Below points

  • – PRINT ARTZ:Printed artworks can be returned or exchanged only if the product is damaged/defective.
  • – PERSONALIZED ARTZ: Photos To Artz, typographics, and other personalized creations &artwork which are customized as per ordercannot be returned or exchanged.
  • – APPARELS, HOME DÉCOR, KITCHENWARE, and ACCESSORIES:These products can be returned or exchangedonly if the product is damaged/defective.
  • – TREASURED ARTZ: Original artwork such as hand paintings and unusual artwork, as well as high-value products such as limited edition artworks, antiques, and artifacts cannot be returned or exchanged.
  • – CUSTOMIZED/SPECIAL ORDERS:Returns/exchanges are not accepted for products on custom and special orders, i.e. those created specially as per your request or customized to a special size/style.
  • – PROMOTIONAL OFFERS: Products ordered during special promotional and festive sales may not be refundable, exchangeable or cancellable. Special rules for return/exchange of products may be applicable during special sales and promotional offers. Please check out the relevant promotional terms & conditions at the time of your purchase.
  • – RETURN ACCEPTANCE: Returns will be accepted only if the products are returned in anundamaged and saleable condition in their original packaging, along with all components of the product as well as any complimentary gifts which came along. Final acceptance of the return is subject to the inspection by the ArtzFolioTeam.
  • – REFUND AMOUNT: You are entitled to receive a full refund of the paid price (subject to certain conditions) for returning a product.
  • – DAMAGED PRODUCTS:If you receive a package that is open/damaged or looks to have been tampered with, kindly do not accept the delivery of the product and contact ArtzFolioTeam immediately.

RETURN DELIVERY ADDRESS

Vishnu Image Folio Pvt Ltd (‘VIF’) – Returns Processing Centre,

C-9 Housing Society,South Extension Part-1,

Near Dharam Bhawan Mandir,

New Delhi – 110049

I have received a damaged product and/or a product which I did not order. What do I do?

  • IF YOUR PRODUCT ARRIVES DAMAGED OR DEFECTIVE IN ANY WAY OR YOU RECEIVE A PACKAGE THAT IS OPEN/DAMAGED OR LOOKS TO HAVE BEEN TAMPERED WITH, KINDLY DO NOT ACCEPT THE DELIVERY OF THE PRODUCT AND CONTACT TEAM ARTZFOLIO IMMEDIATELY.
  • Take multiple digital photos of your damaged product and the shipping container it arrived in (only if the package is also damaged) and mail them at help@artzfolio.com.
  • Kindly mention your order number, product details, logistic tracking number, and your ArtzFolio’s registered email id in the mail. Also include a brief description of the reason for the return, and whether you’d like a replacement or a refund.
  • Team ArtzFolio will confirm you the status of your product refund/replacement within 3-4 business days, post which you will have to ship the product to be returned/exchanged at the return delivery address of ArtzFolio.
  • Kindly repack the product in its original packaging materials and deliver it to us.
  • Please note that the cost of returning the product to ArtzFolio is the responsibility of the customer.

How do I initiate the return/exchangeof a product?

  • – You can raise a return/exchangerequest by sending us a mail at help@artzfolio.comor by calling us on our customer helpline.
  • – Kindly mention your order number, product details and yourArtzFolio’s registered email id in the mail.
  • – Repack the product in its original packaging materials. If the product is damaged in return transit due to packaging error, you will be responsible.

Is the product pick-up facility during return/exchange available at my address? Will my return/exchange product be picked up by the logistic person or will I have to ship it myself?

  • – If the pick-up facility is available at your address, our logistic partner would pickup the return product from your doorstep.
  • – In case the pick-up facility is not available at your address, you are requested to either drop-ship your product at our designated drop-off centers or self-shipit to us.

What is Drop-Ship facility? Which all locations have the Drop-Ship center?

  • Drop-ship is a facility where the customers can visit our drop-off centers and return their products without paying any processing fee or logistic charges.
  • Refunds for the returned product will be initiated post product inspection by our team.
  • At present, we have only one drop-offcenter. The address is mentioned below:
  • Vishnu Image Folio Pvt Ltd (‘VIF’), Returns Processing Centre, C-9 Housing Society, South Extension Part-1, Near Dharam Bhawan Mandir, New Delhi – 110049

What is Self-Shipfacility? How does it work?

  • For self-ship option, the customer canshipthe product to be returned/exchanged atthe below address:
  • Vishnu Image Folio Pvt Ltd (‘VIF’), Returns Processing Centre, C-9 Housing Society, South Extension Part-1, Near Dharam Bhawan Mandir, New Delhi – 110049
  • Once you have sent your shipment, kindly email us a photo or a scanned copy of logistic slip and logistic tracking details at help@artzfolio.com within 7 days of the return.
  • Refunds for the returned product will be initiated postproduct inspection by our team.
  • Please note that the cost of returning the product to ArtzFolio is the responsibility of the customer.
  • WE STRONGLY ENCOURAGE YOU TO RETURN THE PRODUCT VIA REPUTED LOGISTIC COMPANIES.

Can I return/exchange a part of my order?

  • Yes, you canreturn/exchange a part of your order in case of multiple items in single order.
  • All components of the product as well as any complimentary gifts which came along with it must be returned back while returning/exchanging the original product.

How long will the return process take?

  • Once we receive your returned product, it usually takes 4-5business daysto initiate the refund subject to product inspection.
  • The receipt of the refund would depend on the mode of refund chosen by you. However, we might take a little long time in exceptional situations.

On returning my order, will I be refunded back the COD convenience and/or shipping charges?If I return a product on my own using the Self-Ship option, do I get back the shipping charges?

  • The COD convenience and shipping charges for both delivery and return are non-refundable for any kind of an order.
  • Please note that the cost of returning the product to ArtzFolio is the responsibility of the customer.
  • However, if you are returning a product because it was defective or we shipped you an item that you did not order, we will pay both the delivery and return shipping charges.

What items can I buy in exchange? Can I exchange my product for an item of lesser value?

  • You can buy any product in exchange. The exchange value will be equal to the actual amount paid for the order post any discount that was availed at the time of ordering.
  • The final price of exchanged products should preferably be equal to or more than the price of returned items.
  • In case the value of exchanged products is less, we will not be able to adjust the remaining balance and you will lose that amount.
  • In case the value of exchanged products is more, you will have to make a prepaid or COD payment depending on the payment policy applicable on the exchanged products.

How soon can I expect the exchanged product?

  • The request for exchanged product is accepted as soon as the returned item/s has passed product inspection. Post inspection, the exchanged product will be delivered as per the estimated time mentioned on its product web page.
  • In case of any unexpected delay, we will keep you informed by email and SMS.

Can I buy multiple items in exchange for a single product?

  • Yes

Can I cancel my order?

  • You can cancel your orderswithin 24 hours of placing the order, provided they have not been processed and/or dispatched.
  • We may not be able to return/exchange/cancel any product which is customized are per customer’s preferences.
  • Products ordered during special promotional and festive sales may not be refundable, exchangeable or cancellable.

How will I be repaid for the returned/exchanged products?

  • On receiving your returned product in our warehouse and post its inspection, we will process the refund amount in terms of credit points for a cash-on-delivery(COD) order.Please share your bank account details in an email, in case you want the refund in your bank account.
  • If the payment was made by debit card, credit card or net banking, we can either issue credit points or reverse the paid order value to the debit/credit card or credit your net banking account.

How long will the refund process take?What do I do if I haven’t received my refund within the estimated time?

  • Usually the refunds are initiated within 7 business days post product inspection. However an estimate timing for receiving the refund amount would depend on the mode of payment chosen by you.
  • The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
  • If you are facing issues even after confirming with your bank, write us an email at help@artzfolio.com or give us a call with the order number and we will be happy to help you.

On returning my order, will I be refunded back the COD convenience and/or shipping charges?If I return a product on my own using the Self-Ship option, do I get back the shipping charges?

  • The COD convenience and shipping charges for both delivery and return are non-refundable for any kind of an order.
  • Please note that the cost of returning the product to ArtzFolio is the responsibility of the customer.
  • However, if you are returning a product because it was defective or we shipped you an item that you did not order, we will pay both the delivery and return shipping charges.

ArtzFolio(‘www.ArtzFolio.com’ or ‘Website’) aims to assure on behalf of the artists that each piece of original artwork(referred below as ‘artwork’) such as original hand painting, limited edition artwork and other handcrafted unusual artwork(not including art prints, apparels, home décor, kitchenware, accessories, jewellery, precious stones, artifacts, and sculptures) which we offer for sale on the Website is a genuine work of the artist listed.

ArtzFolioguarantees the authenticity of the original hand paintings, limited edition artwork and other handcrafted unusual artworks for a period of 3months. Authenticity in relation to such artworks shall mean their compliance with the description provided on the website, particularly with reference to the name of the artist, title (if any), date of creation, dimensions, medium, and material etc.

In the unlikely event that within 3 monthsfrom the sale of the artwork, it is proved by the buyer to the reasonable satisfaction of ArtzFoliothat the item was not authentic and if, in ArtzFolio’s opinion, this would have significantly impacted the price a buyer would have been willing to pay for the item, ArtzFolioshall be entitled to cancel the sale and the seller will be liable to refund to the buyer the price paid for the item, once the buyer returns the item to ArtzFolio. ArtzFolioshall hand over to the seller the item returned by the buyer.

 

Authenticity claim in relation to artwork will require that an examinable proof, which clearly states that the item is not authentic, is provided by an established and acknowledged authority. The decision by ArtzFolioin respect of such claims shall be final and binding.

This guarantee shall be subject to the following conditions:

  • The claim is made by the actual buyer as registered with ArtzFolioand the benefit of the claim is not assignable to any subsequent owners or others.
  • The artworkis returned in the same condition that it was in at the time of delivery of the item to the buyer.
  • The artworkwas indisputably purchased through ArtzFolio.

 

ArtzFolioretains the right to consult with, at the expense of the buyer, two recognized art experts (such experts being mutually acceptable to ArtzFolioand the buyer), to examine the artworkunder question before deciding to cancel the sale and offer the refund under the above guarantee. The opinion of the experts shall not be binding on ArtzFolio.

In the event of the seller’s failure to refund the proceeds as stated above, the buyer shall return the item to ArtzFolioand authorize the company as its agent to initiate legal proceedings against the seller. Costs for any such legal proceedings instituted by ArtzFolioagainst the seller shall be borne by the buyer.

ArtzFoliorespects the intellectual property rights of every artist and art institution, and we require our artists to do the same. If you see anything on the Website, which you believe is violating the intellectual property rights of any individual, company or organization, please send an infringement notice at legal@artzfolio.com.ArtzFoliowill, after due research, take appropriate action which includes removal of such artworks from the Website and debarring such artist from the Website.

ArtzFolio (‘www.ArtzFolio.com’ or ‘Website’) is an internet based e-commerce portal operated by Vishnu Image Folio Pvt Ltd (‘VIF’), a partnership firm incorporated under the laws of India. It offers a range of art products directly or through third-party tie-ups, as well as provides artistic services such as fresco paintings, photo adaptation, customized art and photo gifts etc.

 

Please read the following terms and conditions carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (‘Terms’).

Definition

‘You’ and ‘User’ shall mean the end user accessing the Website, its contents and using the services offered through the Website.

‘Buyer’ means a person who is a registered user on the Website and can buy any product on the Website.

‘Description’ means all the details of anyproduct/service as set out in the Website and may include, without limitation, the name of the artist, designer or manufacturer, product title, material, dimensions, colour, weight, year, and other details.

‘Product’ or ‘Products’include artwork, apparels, home décor, kitchenware, accessories, jewellery, gem stones, loose precious stones and other such articles offered by ArtzFoliofor sale either individually or collectively (as a single unit) through the Website or any other medium.

‘Service’ or ‘Services’ include artistic services, such as fresco, photo editing and many more, offered by ArtzFolio or third-parties in contract with ArtzFolio.

‘Service Providers’ mean independent third-party service providers, and ‘we’, ‘us’ and ‘our’shall mean Vishnu Image Folio Pvt Ltd, its franchisor, affiliates and partners.

                                                                                                                                                            

Introduction

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

Use of the Website is subject to your acceptance of all the Terms. ArtzFolioreserves the right to make changes in any way, at any time, for any reason without prior notice, to the Terms, contents, information and policies on the Website.Please review this policy periodically or contact us to stay updated of any changes.

Our terms and conditions are applicable to all our product categories and the entire range of services offered by us.

 

Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of ArtzFolio. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

 

User Account, Password, and Security

You are responsible for maintaining the confidentiality of your user account and are fully responsible for all activities that occur under your account or password.

You agree to immediately notify ArtzFolio of any unauthorized use of your account or password or any other breach of security. We will not be liable for any loss or damage arising from your failure to maintain your account security.

You agree that all the information furnished at the time of registration is true and correct, and any change in the information provided will be updated and intimated to ArtzFolioimmediately. We are entitled to act on the basis of the information provided and seek such further information, clarifications or verifications as it may deem necessary for granting user registration.

We reserve the right to suspend or cancel any user’s registration on any observation that the user has provided inaccurate information.

 

General Terms

The products being sold on the Website may not always be manufactured, produced or designed by ArtzFolio and may be third-party products. They may or may not be in our physical possession and may be physically located anywhere in the world.

The services being offered on the Website may not always be directly offered by ArtzFolio and may be offered by third-party in contract with us.

All products/servicesoffered on the Website will be sold at the final price after adding to the cart and no negotiations will be entertained. The final product value will include duties, taxes, and shipping charges, if applicable.

The Buyer agrees to pay any duties and taxes that might be applicable on the purchase of products in addition to its selling price.

All invoices will be raised by ArtzFoliobased on the registration information provided by the Buyer or amended at the time of finalizing a purchase.

For products/services sold or booked on the Website, payments will be accepted only from the original Buyer from whose user account the transaction had been made. In case of payments from any account with a different name, the onus and liability lies only on the Buyer.

Placing an order on the Website binds the Buyer into a legal contract of sale, unless the transaction is cancelled as per the terms and conditions for the returns, exchange and cancellations.

We shall have the right to cancel any order at any time prior to the delivery of the product or completion of the service, without assigning any reason whatsoever.

We shall assume no responsibility for any errors or omissions that may occur in the product/service description, pricing or other content. In the event of such an error, ArtzFolioreserves the right to cancel the order placed by informing the Buyer.

The product/service will be shipped/delivered to the Buyer once all necessary documentation, relating to transportation, tax etc. as may be reasonably requested for by ArtzFolio are completed and payment has been realized in full including any additional charges. Transit and insurance costs will also be included in such additional charges, if applicable.

The Buyer can also choose to himself/herself collect the product from ArtzFolio offices within a reasonable time as agreed between the Buyer and ArtzFolioat the time of placing the order.

ArtzFoliois authorized by the sellers to exercise complete discretion in the illustration and descriptions of the products/services for viewing and sale, and acceptance or rejection of orders received.

The authenticity guarantee differs from product to product as offered by ArtzFolio or the third-party selling in contract with ArtzFolio.

We are not obligated to provide any physical preview of the product either before or after the sale. We are in no way liable for the condition of the product once dispatched from our warehouse/offices.

We might discontinue any of our products, refuse any of our services and terminate user accounts at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.

All foreign currency exchange rates are volatile and are fixed by ArtzFolio in reference to the rates prevailing in the Indian currency markets.

 

Limited Usage

The User agrees and undertakes not to modify, copy, reverse engineer, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, graphics, or software obtained from the Website. Any kind of reproduction and copying of the Website content for any purpose requires a prior written permission of ArtzFolio.

 

User Conduct Rules

You agree and undertake to use the Website and our Products/Services in a judicious, fair, prudent, and unbiased manner. By way of example, and not as a limitation, you agree and undertake that when using ourservices, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others

Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information

Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents

Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer

Conduct or forward surveys, contests, pyramid schemes or chain letters

Download any file posted by another user of a Product or Service that you know, or reasonably should know, cannot be legally used or distributed in such manner

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of any material contained in a file that is uploaded

Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service

Violate any applicable laws or regulations for the time being in force in or outside India

Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein

Make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Vishnu Image Folio Pvt Ltd, ArtzFolio, its associates and partners on any property owned by VIF

 

No Compensation Policy

If the quality of any product, service, information, or other material purchased or obtained by you from us, through ArtzFolio’s Website or offline sales, did not meet your expectations, no compensation will be given other than the return, exchange or refund of the product so concerned.

The customer cannot request compensation for any reason,including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery or service execution caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with the logistics partners or their personnel; unavailability of items which the customer tried to purchase etc.

Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. ArtzFolio holds the rights to cancel orders and block accounts of such customers without any prior notice.

 

User Warranty and Representation

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by ArtzFolio.

 

Intellectual Property Rights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, ArtzFolioowns all Intellectual Property Rights (‘IPR’) to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to ArtzFoliowithout obtaining authorization from us.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

 

Links to Third Party Sites

The Website may contain links to other websites (‘Linked Sites’).The Linked Sites are not under the control of ArtzFolioor VIF and we are in no way responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. We are not responsible for any form of transmission, whatsoever, received by you from any Linked Site. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

 

Disclaimer of Warranties/Limitation of Liability

ArtzFolio strives to ensure that all the information on the Website is correct, but it neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. We aim at ensuring that the finish, appearance and specifications of the final product match as described on the Website, though we do not guaranteethe exactness. The size, shape, colour, quality,and other attributes of any product, service, information, or other material purchased or obtained by you through ArtzFolio or its associates may not sometimes meet your expectations due to unavoidable reasons.

In no event shall ArtzFoliobe liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

The use or the inability to use the Website, Product or Service

Unauthorized access to or alteration of the user’s transmissions or data

Any other matter relating to the services, including but not limited to, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service

ArtzFolio shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

 

Indemnification

You agree to indemnify, defend and hold harmless ArtzFolio from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by ArtzFolio that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

 

Pricing

Prices for products are mentioned on the Website and may be presented in different currencies.The prices may change anytime, without any prior notice/intimation, at ArtzFolio’s discretion.

 

Shipping

Title and risk of loss for all products ordered by you shall pass on to you upon ArtzFolio’sshipment to the logistics partner.

 

Delivery

ArtzFolio will deliver the products as per the terms of operations of its logistics partners. In case the customer is not reachable or does not accept delivery of products in multiple attempts (as per the contract between ArtzFolio and its logistics partners), we reserve the right to cancel the orderat our discretion.

Sometimes, product delivery may take longer than normal duration due tobad weather, flight delays, political disruptions and other unforeseen circumstances.We will not be able to compensate for any mental agony caused due to delay in delivery.

“The Buyer agrees that the title to the goods is transferred to him/her post placing the order and dispatch confirmation thereof irrespective of shipping of goods and COD which are to be done in due course being separate operational and chargeable facilities.”

 

Post Delivery

ArtzFolio offers a 7 days return/exchange policy. You can return/exchange your order for a full refund of the paid price (subject to certain conditions), in case you are not 100% satisfied with your purchase. Please note that the cash-on-delivery (COD) convenience charge and the shipping charge would not be included in the refund order value as these are non-refundable charges.

Returned products will be accepted only if they are returned in a saleable condition with their original packaging and an undamaged condition. Refund/exchange of products is subject to inspection by the ArtzFolio team.

All components of the product as well as any complimentary gifts which came along with it must be returned back while returning/exchanging the original product.

Our return/exchange policy does not apply to many product categories such as handmade paintings, antiques, artifacts, high-value products etc. Most of our products are usually customized and as such we are unable to return/exchange/cancel the products.

 

Reverse Pickup Process

ArtzFolio will not be liable for the products returned by mistake. For any product not belonging to ArtzFolio but returned by mistake, we will not be accountable in case of its misplacement and shall not be responsible for its delivery back to the customer.

The customer should collect the product return slip or any written confirmation from the logistic company that the product return has been done for a particular shipment/order.In case of any discrepancy in the status of reverse pick-up of a product (where the customer claims the product has been returned, while our system suggests otherwise), refund will be initiated only if the customer successfully furnishes the product return slip given at the time of the pick-up.

 

Exchange

In case of exchange request placed by the customer, the exchange value will be equal to the actual amount paid for the order post any discount that was availed at the time of ordering.

 

Termination

ArtzFoliomay suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion, you have breached any of the Terms. In such situations, we may delete any content or other materials relating to your use of the Service and we will have no liability to you or any third party for doing so.You shall be liable to pay for any Service or product that you have already ordered till the time of termination by either party whatsoever.

 

Governing Law

All our Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

 

Headings

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you, contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

 

Interpretation of Number and Genders

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.

 

Severability

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

 

Report Abuse

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. ArtzFoliodoes not review the contents in any way before they appear on the Website. We do not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to legal@artzfolio.com.

 

Unauthorized Charges

If you see unauthorized/duplicatecharges on your credit/debit card/net banking for purchases made on ArtzFolio, please report the matter at the earliest, preferably within 15 days of the transaction, to enable us to begin an investigation.

 

Cancellation of Fraudulent Orders /Loss to Business Orders

In the event of detecting any suspicious activity, ArtzFolioreserves the right to cancel all past, pending and future orders without any liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card/account has been charged, the said amount will be reversed to your card/bank account. Any promo/discount voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

Customer doesn’t reply to the payment verification mail sent by ArtzFolio

Customer fails to produce adequate documents during the payment details verification

Misuse of another customer’s phone/email

Customer uses invalid email and contact number

Overuse of a voucher code

Use of a special voucher not tagged to the email ID used

Customer returns the wrong product

Customer refuses to pay for an order

Customer is involved in the snatch and run for any order

The customer may be considered loss to business if any of the following scenarios are met:

Customer with a very high return rate

Invalid/incomplete address cases

Repeated request for monetary compensation for petty issues

Account for the customers falling in fraudulent or loss to business category may be blocked.

 

Bulk Orders

ArtzFolioallows you to book a ‘Bulk Order’ which is an order fulfilling the below mentioned criteria and any additional criteria as defined by us:

Multiple orders placed for same product at the same address, depending on the product category

Products ordered are not for self-consumption or personal use but for commercial purposes

The price, discounts, logistics charges and delivery timing, among other things, may vary for bulk orders in comparison to the normal orders for the same products/services. ArtzFolio reserves the right to decide on such policy variations from time to time and order to order.

 

Process for Pilferage Claim

In case of a pilfered order/product, the customer must raise a complaint through Customer Helpline.

The customer is supposed to claim for pilferage within 48 hours of product delivery, failing which the claim will not be entertained.

An email will be sent seeking/providing following information:

Short description of the case (A few questions will be asked to help us understand the scenario).

The snapshots of the packet and other box(Try to photograph the sides which look tampered/damaged as per the customer)

The refund for prepaid orders will be done after investigation which usually requires 7 business days. The process will include investigation with the concerned departments.

  1. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

Customer fails to provide adequate information about the case.

Customer fails to provide snapshots of the product packet and box(if any).

If an opened delivery was received, pilferage claims must be made the same day.

Customer must not dispose the packaging for at least 7 days post product delivery. We might need to pick-up your packaging for investigation at our end.

 

Product Mispricing

ArtzFolio aims to consistently ensure that all our products are priced at their true value. However, in case of any mispricing found for any purchased product, we follow the below steps:

If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the item.

If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

 

Product Review Guidelines

Fair and effective content: The content of the review must be honest, simple, to-the-point and helpful in the interest of future buyers of the same product. Kindly note that your review is based on your personal experience of your product choice, timing of the order and demographic contours. It is important that you set a clear and realistic picture in your review for other future buyers to follow suit.

Content of the review: The review section in essence is limited to only issues with respect to the product like the quality, comfort level, colour, size etc. Please note that reviews written with irrelevant content referring to another product or company will not be published. Moreover, reviews in incomprehensible language, HTML content, promotional campaigns, abusive or defamatory language will not be published.

Other reviews/queries: In case you want to give us a review on our services like delivery, return, refund, promotional offers, discount coupons and other issues, send us an email at help@artzfolio.com.

 

Terms for Promotions/Contests/Offers/Campaigns/Coupons Codes

Under various guidelines from the RBI (Reserve Bank of India) and other governing Indian authorities, ArtzFolioand VIFhave to follow certain policies and rules in regards to various promotions, contests, offers, campaigns, coupons codes, reward points, and other Website features.

Gift cards or vouchers, sold or distributed by ArtzFolioor by any of its partner, are issued directly to a customer only. We are not liable for any misuse, loss or damage of any voucher or gift card.

Discounts will be applied to the total order value including VAT and other applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.

Different vouchers are applicable on different product categories. In order to know the valid categories, please check the email or voucher card you received.

Two vouchers/coupon codes cannot be applied in the same order. In general our promotions cannot be used in conjunction with any other offer, unless otherwise stated.

Discount vouchers may only be applied for purchases made through the account to which the voucher was offered and registered.

We may from time to time offer promotional discount vouchers which may apply in respect of any, or certain specified, purchases made through the Website. In case of unsuccessful orders, we may not be able to reissue these promotional discount vouchers.

We shall introduce various offers, schemes or contestsfrom time to time, the terms and conditions of which shall be decided solely by ArtzFolio and/or its associates.We reserve the right to change/modify/add/delete any of the terms and conditions prevailing on the Website regarding the various promotional schemes, offers, and contests. We, at our sole discretion, may extend or withdraw any offer/scheme from the Website or market, without any prior intimation.

While participating in any ArtzFolio’s contest or offer, you hereby agree to release and hold ArtzFolioand its associates, partners, directors, affiliates, and employees harmless from any claim or demand, but not limited to reasonable attorneys’ fees, or arising out of or related to your participation in the said contest or offer.

We reserve the right to cancel any orders placed using promo vouchers in situations, including but not limited to, misuse of promo vouchers, unauthorized usage of vouchers, inaccuracies of voucher pricing, technical glitch and value thresholds. The voucher amount will not be refunded for such cases.

Suitable legal action will be taken against websites involved in unauthorized publication of ArtzFolio’s vouchers. We will only honor vouchers which are issued or published directly by us or our partner websites.

 

Terms for ArtzFolioRewards Program

You can earn referral points by inviting friends to register on ArtzFolio.com. These members must be new to ArtzFolioand must not be previously registered on the Website.

Members will be eligible to get referral points only if the referred friend clicks the invitation email or member’s personalized link to place a successful order (order should neither be cancelled nor returned) on the Website.

ArtzFolio reserves the right to place restriction on the maximum number of referral invites a member can send in his lifetime.

On all the purchases made by amember on the Website, he/she earns reward points as per the ArtzFolioRewardsProgram. These points can be converted into credit points which can be used for future shopping on the Website but cannot be exchanged for cash.

In case of return of partial or entire order, reward points corresponding to the amount will be immediately reversed. If in case, member’s return request is rejected, the corresponding points will not be credited back into his account.

Any fraud or abuse concerning the program is subject to strict administrative and/or legal action by the Vishnu Image Folio Pvt Ltd, including but not limited to termination of membership. A fraud encompasses:

If a member is found referring himself using multiple email ids/phone numbers

If a member is found placing large orders, earning and redeeming points and then returning a major part of the order

If a member is found making multiple successful referrals and redeeming his referral points and then a majority of the referrals return the order

Any other attempt to take unfair advantage of the Rewards Program.

No reward points shall be issued in case of bulk orders.

Wereserve the rights to terminate the rewards program at any time and/or change, modify, withdraw or extend the Rewards Program and/or Terms and Conditions or replace it wholly or partially by another program, without any prior notice and/or correspondence in this regard. Members will be deemed to have accepted such changes by continuing to be the part of ArtzFolioRewards Program.

Participation in the Rewards Program requires you to submit personal information about you and your friends (name and email address). Members agree to receive message updates from us with regard to their participation in the Program and to allow us to communicate with their referrals regarding their participation (like by informing member’s friends that an invite was sent by him).

ArtzFolio (‘ArtzFolio.com’) is committed to protecting the privacy of visitors to www.ArtzFolio.com. We ensure the highest standards for safe and secure transactions and customer information privacy. Please refer to our policies below to know more about our information gathering and dissemination practices.

By visiting www.ArtzFolio.com, any other ArtzFolio-owned linked pages, features, content, mobile applications, and any other services we offer from time to time (collectively, the ‘Website’), you agree to be bound by the terms and conditions of this Privacy Policy. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

 

User Accounts

You can visit our Website without registering and creating a user account on our site. We track the IP (internet protocol) address of the domains from where people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

However, in order to make any transaction, you will need to sign up and create a user account which would require your identity information, contact details, city, email id and other personal information. You may also login to our Website through third-party account information such as your Facebook login credentials. In such cases, some content and/or information in your Facebook account (‘Third Party Account Details’) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Details transmitted to our Website is covered by this Privacy Policy.

 

Information Collection

We store your personal information, as collected while creating a user account, to provide auser-friendly and customized shopping experience. You also need to disclose details such as contact number and address while making a purchase on our Website. Your payments details such as net banking account number, credit or debit card number and a card expiration date used during transactions are highly secured and encrypted.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We may automatically track certain information about you based upon your behaviour on our Website. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

 

Usage of Demographic / Profile Data / Personal Information

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server and to administer our Website.

We use customer’s personal information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users.To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.

We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

We do use your contact information, cookies and other methods to send you offers based on your interests, browsing details and shopping behaviour.

We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, orincome level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

 

Cookies

A ‘Cookie’ is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. The cookies neither contain any of your personally identifiable information nor have any viruses.

We use cookieson certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of cookies. They also help us provide information that is targeted to your interests. Most cookies are ‘session cookies’, meaning that they automatically expire at the end of a session.

We also use cookies to allow you to enter your password less frequently during a session.You can choose to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to enter your password more frequently during a session.

In addition, you may encounter cookiesor other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

 

Sharing of Personal Information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to:

  • Comply with laws
  • Respond to subpoenas, courtorders or other legal process
  • Enforce our Terms or Privacy Policy
  • Respond to claims that an advertisement, posting or other content violates the rights of a third party
  • Protect the rights, property or safety of ArtzFolio, our employees, our users or the general public.

We and our affiliates may share/sell some or all of your personal information with another business entity, should we (or our assets) plan to merge with, or be acquired by that business entity, or in cases of re-organization, liquidation, amalgamation, or restructuring of business. If such a transaction occurs, your personal information would be one of the assets transferred to or acquired by a third party.

We neither rent nor sell your personal information in personally identifiable form to anyone for commercial or profit-making purposes.

 

Information Usage by Third-Parties

We employ third-parties and external companies to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the personal information we share with them beyond what we deem necessary to assist us in performing such tasks.

Examples of such services include website advertisements, mail courier services, email delivery services, SMS marketing, and live chat support services.

 

Security

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

 

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. ArtzFolio is in no way responsible for the privacy practices or the content of those linked websites.

 

Opt-Out

We provide all users an option to opt-out of receiving non-essential (promotional and marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

You may at any time unsubscribe and remove your contact information from all ArtzFolio marketing lists and newsletters.

 

With Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

 

Amendments

ArtzFolioreserves the right to make changes in any way, at any time, for any reason without prior notice, to the contents, information and policies on the Website.

Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will modify this page. You are bound by any changes to the Privacy Policy when you use the Websites.Please review this policy periodically to stay updated of any changes.

 

Contact Us

We are committed to protecting and safeguarding your privacy. Please contact us if you have any questions.

Email us at:            legal@artzfolio.com

Address:                Vishnu Image Folio Pvt Ltd (‘VIF’)

C-9 Housing Society,South Extension Part-1,

Near Dharam Bhawan Mandir,

New Delhi – 110049

Copyright Policy

Copyrights and trademarks in www.ArtzFolio.com (‘Website’ or ‘ArtzFolio’) belong to Vishnu Image Folio Pvt Ltd (‘VIF’). VIF also uses contents of their vendors and third parties as well who might not be the original owners of copyright therein. Standard copyright protection applies to all materials and contents displayed on the Website. Any redistribution, modification or reproduction of part or all of the contents featured in the Website in any form is prohibited.

You are not permitted to display, download, distribute or commercially exploit the contents on theWebsitewithout the expressed written consent of VIF.You are also prohibited from transmitting the contents or storing it in any other website or in any form of electronic retrieval system.

Intellectual Property Rights Policy

ArtzFolio (‘www.ArtzFolio.com’ or ‘Website’) contains the trademark ‘ArtzFolio’, creations with the trademark ‘ArtzFolio’, other trademarks, logos, trade name, service marks and other marks (collectively called ‘Marks’) which are the intellectual property of Vishnu Image Folio Pvt Ltd (‘VIF’) or their vendors or respective third parties.

ArtzFoliouses the Marks of vendors and various third parties procured from the owner and/or distribution channel for commercial and business purposes. In doing so, ArtzFolio has no intention, whatsoever, to acquire rights of use or license to these Marks. However, the reproduction rights of various artworks by different artists being sold on the Website is held by ArtzFolio.

The Website users agree and abide not to challenge the use, registration or application to register the Marks anywhere in the world and that you will not harm, misuse, or bring into disgrace any of the Marks. The goodwill derived from using the Marks or any part thereof, shall be the property of ArtzFolio or its vendors or the third party that may own the Marks.

Website Usage

The Website users are not permitted to use the Marks without a prior written consent of ArtzFolio, the vendor or the third party that may own the Marks. If you do so, ArtzFoliomay, in its sole discretion, terminate the user’s account.

All Marks, domain names andweb content including the Website, its text, graphics, links, icons, interfaces etc. are the property of ArtzFolioor its vendors or the third party, as the case may be, unless otherwise indicated. All such contents are protected under copyright, trademark and other applicable intellectual property laws.

ArtzFolio and VIFreserve the right to make changes in any way, at any time, for any reason without prior notice, to the contents and information on the Website.All the contents of the Website are only for general informational purposes. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision.

All access and use of the Website and/or anythird-party website linked to ArtzFolio’s Website is at the risk of each user. ArtzFoliois not liable in any manner whatsoever for any direct, indirect or consequential damages arising out of the access, use or inability to use this Website or any third-party website, or any errors or omissions in the content of any such website or for the result obtained from the use of this information.

Our Photos to Artz Services and Products are provided subject to the following terms and conditions.

Privacy and Other Terms

You should review our Privacy Policy to understand our privacy practices. Your use of the Services and Products is also subject to our terms of use and legal policies.

User Content

The term “User Content” shall refer to any materials you upload, post, or otherwise transmit to this website or ArtzFolio or Vishnu Image Folio Pvt Ltd (referred to as the “Site”), including but not limited to images, text, data, sketches, photos, drawings, graphics, digital images, or any combination thereof.

User Content Guidelines

Users of Photos to Artz must adhere to the following guidelines. We reserve the right to remove or reject any User Content that may conflict with these guidelines. Gross or repeated violations may result in restrictions on or termination of your use and/or account.

  1. Intellectual property violations: Users must honor the intellectual property rights of others. Users shall not post or distribute content to which they do not own the copyright. In addition, users shall not post or distribute images or other content that:
    1. Is an unauthorized reproduction or modified version of a copyrighted work,
    2. Features the brand, logo, trademark, trade name or trade dress of any other person or entity, or
    3. Infringes any third party’s rights of privacy or publicity.
  2. Illegal Acts: Users shall not post or distribute content that would constitute or encourage criminal offenses, violate the rights of any party, or that would otherwise create liability under or violate any local, state, national or international law.
  3. Hate and social intolerance: Users shall not post or distribute content that contains hate or racial intolerance or advocates violence or ridicule against any individual, group, or organization.
  4. Illicit drugs and drug paraphernalia: Users shall not post or distribute content that displays illegal drugs or the paraphernalia used for them.
  5. Language: Users shall not post or distribute content that features excessive profanity or sexually explicit language, defamatory statements, or remarks that disparage or ridicule other people.
  6. Pornography: The Website is not a place for erotica or adult content that crosses the line from art into pornography. We understand that our users may be interested in all varieties and types of images that may include nude figures and affectionate activity. These are legitimate subjects of artistic portrayal. However, under no circumstances shall users post or distribute X-rated or hard-core images, sexual images involving children, images that depict graphic or deviant sexual acts, amateur porn or any paraphernalia involved with this type of activity.
  7. Violence: Users shall not post content that contains overt or gratuitous violence or images of crime-scene photos, morgue shots or violent depictions or human organs and body parts, or images that promote suicide.
  8. Other harmful or offensive materials: Users shall not post content that a reasonable art observer would find offensive or art that:
    1. Is libelous,
    2. Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or otherwise,
    3. Is harmful to or exploitative of children,or
    4. Is otherwise illegal.
  9. Misrepresentation: Users may not falsely state or otherwise misrepresent their affiliation, or affiliation of their content, with any other person or entity in any way.
  10. Commercial activity: Users shall not post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, software viruses, political campaigning, commercial solicitation, mass mailings, “junk mail,” “spam,” “chain letters,” or “pyramid schemes” or other such solicitations.

The list above is not an exhaustive list of unacceptable content. Rather, it is a set of guidelines for our users to follow. We will determine, in our sole discretion, whether content is in compliance with our User Content Guidelines.We reserve the right to finally determine the appropriateness of all images posted to our site.

User Content Rights

You retain ownership rights to any images you upload, post, or otherwise transmit to the Website (“Image Content”). We will only use your Image Content for the purpose of processing and fulfilling your orders. However, if you upload, post or otherwise transmit non-image User Content like reviews or comments, we reserve the right to use such non-image User Content in any manner we deem appropriate, including in our marketing materials.

We reserve the right to preserve and/or disclose any and all User Content (including Image Content) if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to comply with legal requirements, enforce the terms of this Agreement, respond to any claims that User Content violates the law or rights of third parties, or to protect the rights of ArtzFolio, its users or the public.

Access to Uploaded Images

Photos to Artz is NOT an image storage and/or hosting service.You are solely responsible for ensuring that you have back-up copies of your uploaded images. You upload, email or transmit your images to ArtzFolio in any way in accordance with the following terms:

  1. For an image that is transmitted, but for which Services have not yet been purchased (“Unpurchased Image”), such Unpurchased Image can be modified, updated, or edited at any time.
  2. For an image that is uploaded and for which Services have been purchased (“Purchased Image”) and the artwork has been started by ArtzFolio, such Purchased Image cannot be modified, updated, or edited in any way.

UserAccount

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Reviews, Comments & Questions

Visitors may send reviews, comments, and other communications, and submit suggestions, ideas, or questions, to ArtzFolio directly. By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license, transfer and exploit any of the foregoing suggestions or ideas in any manner.

Disclaimer of Warranties

The Website and services and products are provided on an “as is” and “as available” basic without warranties of any kind, express, or implied. To the fullest extent permissible by law, we expressly disclaim all warranties of any kind, whether express or implied, including but now limited to warranties of title, or implied warranties of merchantability, fitness for a particular purpose and non-infringement. You expressly understand and agree that use of the Website and the services and products is at your sole risk. You understand that it is your sole responsibility to back up your content.

Limitation of Liabilities

You expressly understand and agree that we shall not be liable for any indirect, incidental or consequential damages, including without limitation damages for loss of revenue, profits, use, or data, resulting from any use of the Website and/or the services and products (regardless of whether we should have known of the possibility of such damages). Regardless of the form of action (including negligence), in no event shall our aggregate liability arising out of or relating to the use of the Website and/or the services and products exceed the aggregate amount paid by you to use or access the Website and/or the services and products. Certain laws do not allow limitations as contained in the clause. If these laws apply, some or all of the above limitations may not apply to you and you might have additional rights.

Indemnity

By using the Services and Products, you agree to defend, indemnify and hold harmless ArtzFolio and each of its successors, assigns, parents, subsidiaries, distributors, directors, officers, employees, agents, partners, (together, “ArtzFolio”) from and against any costs, losses, judgments, awards, damages and expenses (including reasonable attorney’s fees) (together, “Indemnification Costs”) related to any action, suit, claim or proceeding made, brought or threatened by a third party against ArtzFolio arising out of or in connection with any content you upload, post, or otherwise transmit on or through the Site, your conduct, your violation of the these Photos to Artz Terms of Use or your violation of the rights of any third party. Indemnification Costs shall include any costs incurred in the enforcement of the foregoing.

Applicable Law

All our Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

 

Subject to Change without Notice; Severability

We reserve the right to make changes to our site, policies, and these Photos to Artz Terms of Use at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.